Effective Date: July 31, 2026

Thank you for choosing MERYT LLC. We manufacture and distribute professional industrial cleaning products for commercial, industrial, governmental, and consumer customers. Because our products are industrial chemical products intended for specific applications, all purchases are subject to the following Return, Refund & Shipping Claims Policy.

By placing an order through IndustrialDegreasersUSA.com, by purchase order, quotation, invoice, or any other sales channel operated by MERYT, you acknowledge and agree to this Policy.

1. Final Sale Policy

Unless otherwise required by applicable law, all product sales are considered final.

Due to the nature of industrial chemical products, we generally do not accept returns, exchanges, or refunds for products that have been shipped, delivered, opened, stored, or handled by the customer.

2. Customer Responsibility Before Purchasing

Customers are responsible for selecting the correct product for their intended application.

Before placing an order, customers should review all available product information, including:

Product descriptions

Technical Data Sheets (TDS)

Safety Data Sheets (SDS)

Product specifications

Published application recommendations

If you are uncertain whether a product is appropriate for your application, please contact MERYT before placing your order.

3. Product Performance

Industrial cleaning performance depends on numerous factors, including:

Type of contamination

Surface material

Application method

Temperature

Contact time

Dilution (when applicable)

Equipment used

Operator technique

Maintenance procedures

Because these factors are outside MERYT's control, dissatisfaction with product performance alone does not constitute grounds for a return, refund, or replacement.

4. Manufacturing Defects

MERYT stands behind the quality of products manufactured in its facility.

If a product is believed to contain a manufacturing defect present at the time it left our facility, please contact us promptly with:

Order number

Product name

Part number

Batch or lot number (if available)

Photographs or videos of the issue

A description of the suspected defect

MERYT may request additional information or the return of samples for inspection and testing.

If, after evaluation, MERYT determines that the product contains a verified manufacturing defect, we may, at our discretion:

replace the affected product;

provide equivalent product; or

offer another appropriate remedy consistent with applicable law.

5. What Is Not Considered a Manufacturing Defect

The following generally do not qualify as manufacturing defects:

Ordering the wrong product

Purchasing the wrong size or quantity

Improper storage after delivery

Improper handling

Improper dilution

Improper application

Use outside recommended applications

Surface incompatibility not identified before purchase

Customer dissatisfaction with expected performance

Damage caused by misuse

Damage caused after delivery

Contamination introduced after delivery

Normal appearance variations that do not affect product quality

6. Shipping Damage

Customers should inspect shipments as soon as they are received.

If visible damage is observed during delivery, customers should, where possible:

inspect the shipment before accepting it;

note visible damage on the delivery receipt;

retain all packaging materials; and

promptly notify both the carrier and MERYT.

Photographs of the shipment, packaging, labels, and damaged items should be retained to assist with the carrier's investigation.

7. Freight Claims

Once a shipment has been accepted by the carrier, transportation-related damage, shortages, delays, or losses may be subject to the carrier's claims process.

MERYT will reasonably assist customers in documenting and communicating freight-related issues when appropriate, but carrier claims are ultimately subject to the carrier's procedures and determination.

8. Lost Shipments

If a shipment appears to be lost in transit, customers should notify MERYT promptly.

We will work with the shipping carrier to investigate the shipment and provide updates as information becomes available.

9. Incorrect Shipments

If you believe you received the wrong product, please contact MERYT as soon as reasonably possible.

Please provide:

photographs;

packing slip;

order information; and

a description of the issue.

We will investigate and work with you to resolve verified fulfillment errors.

10. Order Cancellations

Orders may be cancelled only before processing or shipment, subject to any applicable cancellation fees or non-recoverable costs already incurred.

Once an order has shipped, cancellation may no longer be possible.

11. Refused Deliveries

Customers who refuse delivery without prior authorization may remain responsible for:

outbound freight charges;

return freight charges;

carrier fees;

restocking costs where permitted by law; and

other reasonable costs incurred as a result of the refused shipment.

12. Custom, Special, or Bulk Orders

Special-order products, custom formulations, pallet quantities, drums, totes, containers, export shipments, and other non-standard orders may not be cancelled or returned once production, packaging, or shipment has begun, except where required by applicable law.

13. Storage After Delivery

Customers are responsible for storing products according to the applicable Safety Data Sheet (SDS) and product instructions.

MERYT is not responsible for product degradation, contamination, or damage resulting from improper storage or handling after delivery.

14. Limitation of Remedies

To the extent permitted by applicable law, the remedies described in this Policy are the exclusive remedies available for claims relating to product returns, refunds, or alleged manufacturing defects.

15. Changes to This Policy

MERYT may update this Return, Refund & Shipping Claims Policy from time to time.

Updated versions will become effective when posted on this Website.

16. Contact Information

MERYT LLC

Miami, Florida, USA

Questions regarding returns, shipping claims, or potential manufacturing defects may be directed through the contact information published on IndustrialDegreasersUSA.com.